- You will be able to make refund in money and cancellation of purchase order as long as the product has not yet left our warehouse.
- Please send an email to firstname.lastname@example.org when you wish to make a return or exchange where you describe the problem or reason for the return, photo in case of factory failure and a copy of your purchase order.
- In your email include Full name, order number and reason for return.
- The Return Policy is 7 days from the tracking number showing that you received your order.
- In order to apply for a product return, it must have all its labels and original packaging, and must be unused, as well as without any visible defects caused, which will be considered by Maya by Letty.
- If the product is returned due to factory or manufacturing defect, the shipping cost will be charged to the customer. Once the product has been analyzed by our team and it is determined that it was a factory defect, the return shipping cost can be reimbursed and the product can be exchanged for another one of the same value.
- We do not accept exchange or return of products not purchased on our website https://www.mayacollectionbyletty.com/
Maya Collection by Letty, Corp.
1846 SW 153rd Place
Miami, FL 33185