Our Policies

What safety commitment will be given with the data that customers provide on the site?

The information will not be saved, just in case the cliente authorizes it.

What information is required to be registered?

Full name and email

Will there be data protection, it means, can the information be given to a third party?

The data will not be shared with third parties.

How long will the product be shipped?

7-10 Days

What Company will be used for the shipments?

USPS United States Postal Mail

Will the shipping method be free or will there be an additional charge and apart from the online purchase?

Orders from $100 shipping is free. The shipping cost is $ 8.00

Thanks for buying in Maya Collection by Letty!!!
We hope you like all your purchases!!! In case you do not like something, you can return it and receive a credit from the store,‘not refunds’ unless there is an mistake on our party.

To start your return of your products to be changed, follow the next instructions:

  • Send an email to returnsmcbl@gmail.com
  • Be sure to write the word RETURNS in the subject line.
  • In your email include Full name, phone number, order number and reason of the return.
  • The return policy is 7 days after the tracking number shows that you received your order.
  • We have the right to deny the return if the period of 7 days finished.
  • Shipping and handling costs will be deducted from store credit.
  • The customer is responsible for paying the cost of return mail and shipping of the merchandise.
  • Damaged or broken merchandise will not be accepted.
  • We recommend you to get the tracking number when you return the merchandise to us.
  • We will not be responsible for wrong addresses or if you changed your address and the order has already been sent.
  • The tracking number will be sent to the customer and Maya Collection by Letty is not responsible for customer mistakes, be sure of your email address when ordering.
  • Maya Collection by Letty is not responsible for merchandise lost in transit or after the tracking number shows that the order was received.

Return Address:

Maya Collection by Letty, Corp.
Attn: Returns
1846 SW 153rd Place
Miami, FL 33185
Email: returnsmcbl@gmail.com

What material jewelry is?

Goldpalted, Stainless Steel o Sterling Silver 925

In what time does the merchandise arrive?

De 7 a 10 days

Can I have my money back?

You will be given a credit from the store

In what time do I have to make the change?

7 days since the tracking shows you received your order.